Policies
Shipping policy
Please allow 10-15 business days for completion of most custom orders. Shipping time is separate from production time.
Store windows and special notes
Some spiritwear or fundraising stores may have different order windows or delivery methods. Those details should be posted directly on the store page.
Bulk orders
Large or event-based orders should be quoted directly so production and shipping expectations are clear up front.
Refund policy
Because most items are custom made, sales are typically final unless there is a defect or a production error.
Defects or order issues
Customers should report issues shortly after delivery and include the order number plus photos where relevant.
Cancellations
Order cancellation rules should depend on whether production has started. That detail can be finalized in Shopify policy settings later.
Terms of service
Customers are responsible for reviewing sizes, quantities, and submitted information before placing their order.
Artwork and permissions
Anyone submitting logos or artwork needs the right to use them. That is especially important for schools, clubs, and branded organizations.
Approvals
For direct custom work, proofs and final approvals should be confirmed before production begins.